Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made from Sculptiva. By placing an order, you agree to the following terms.

1. Return Timeframe

  • Full Refund / Exchange: Within 15 days of delivery.

  • Exchange Only: From day 16 to day 30 after delivery.

  • Warranty Claims: Subject to product-specific terms; please contact us before purchase if you need details.

2. Eligibility Requirements

Returns are accepted when:

  • The item is unused and in its original condition, including packaging, tags, accessories and certificates.

  • A valid proof of purchase (order number, receipt or confirmation email) is provided.

  • A Return Merchandise Authorization (RMA) is obtained from Sculptiva before the item is sent back.

Non-returnable items:

  • Engraved or personalized jewelry.

  • Custom-made products, including custom settings, special-order sizes, bespoke designs and certain fine metal pieces.

  • Items that have been used, worn, altered or damaged by the customer.

3. Return Process

① Request Authorization

  • Email info@sculptiva-silver.com within the eligible period.

  • Provide your order number and, for quality-related issues, clear photos or videos showing the problem.

  • Our team will review your request and issue an RMA code and return instructions if approved.

② Ship Your Return

  • Pack items securely, including all original packaging, certificates and accessories.

  • Include the printed RMA form or RMA code inside the package.

  • Use a trackable shipping service; we recommend keeping the receipt and tracking number until the process is complete.

③ Inspection & Resolution

  • Once received, please allow 3–5 business days for quality inspection.

  • You will receive an email update with the outcome and the next steps (refund, exchange, repair, etc.).

4. Refund & Exchange Types

A. Quality Issues

  • Eligible quality issues may receive a full refund of the item price (original shipping fees are not refundable).

  • Defects or damage must be reported within 48 hours of delivery.

  • If the issue is confirmed to be on our side (e.g. wrong item, manufacturing defect), return shipping costs may be reimbursed according to our instructions.

B. Exchanges

  • For wrong or damaged items sent by Sculptiva, we offer a free exchange, and we cover both-way shipping as instructed.

  • For other exchanges (e.g. changing style or model), the buyer is responsible for return shipping, and additional shipping fees may apply for the new item.

C. Repairs

  • Within warranty: We may offer free repair labor, while the buyer covers shipping costs unless otherwise stated.

  • After warranty: Repair services may be available for a repair fee plus shipping.

D. Size / Color Exchange

  • Size or color exchanges are generally available for equivalent-value items only, subject to stock availability.

  • The buyer covers return shipping and any price difference if the new item is higher in value.

E. Non-Quality Returns

  • Non-quality-related returns (change of mind, dislike of style, etc.) are accepted within 30 days of delivery if the item meets the eligibility requirements.

  • Refund amount = Item price minus the original shipping cost (even if shipping was discounted or partially covered).

  • The buyer is responsible for return shipping costs.

5. Shipping Responsibility for Returns

  • We cover: Return shipping for cases clearly caused by our mistakes (wrong item, confirmed defect, damage during preparation).

  • Buyer covers: Return shipping for non-quality returns, size/color exchanges (unless otherwise stated), and most post-warranty repairs.

Important notes:

  • Original shipping costs (typically USD 25 or as charged at checkout) are non-refundable.

  • Lost or untraceable return packages without valid tracking remain the buyer’s responsibility.

6. Refund Processing

  • Once your return is approved and inspected, refunds will be issued to your original payment method within 5 business days.

  • Your bank or card issuer may require an additional 3–10 business days to process and post the refund to your account.

  • Currency conversion differences or bank charges are not controlled by Sculptiva.

7. Additional Notes

  • For higher-value or custom purchases, we encourage customers to confirm details carefully or order samples where possible before placing a final order.

  • Slight variations in color or appearance due to screen settings, lighting or minor handmade differences are normal and not considered quality defects.

  • Customs duties, import taxes and related fees for international orders or returns are non-refundable and are the buyer’s responsibility.

For any questions regarding returns, exchanges or refunds, please contact:
info@sculptiva-silver.com